Figured it wasn't just me...
Being placed on hold would've been an improvement Monday night. Most AT&T DSL subscribers interviewed said they received nothing but busy signals when calling AT&T's customer support line. Those that did get through were systematically disconnected once they identified their problem to an automated operator.
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what a lot of those people don't understand is that happens to every company. every day there's an outage of some sort across the country. due to weather, faulty equipment, tree falling on a line, or shit just not working.
switching to another company isn't going to make it all go away beause no one is immune to it.
phone systems as well are just another piece of electronics. Overloaded, they will crash. Consumers don't think about that. All they care about is themselves, completely selfish. There are other outlets to use. TV, Phone, Newspaper, Books...
I remember working in residential this lady goes "WELL I HAVE 3 KIDS HERE AND NO TV OR INTERNET WHAT ARE WE SUPPOSED TO DO???" ... Not my place to interject with parenting advice, but she asked, so I said, watch a movie on dvd or vhs, read a book, play a board game, maybe just TALK to them... she wasn't very happy with those options.
People also don't consider that canceling their service with one provider and then WAITING a week or two or more to get new service installed takes a whole lot longer than just waiting a day or a few hours even to get their service up and running.
Sorry to babble on...customers are a sore spot for me lol