Figured it wasn't just me...

Lets try this again...

Consumers don't understand that outages happen. no matter what company your're with for any service. Tv, Internet, Phone, Cell, etc etc. Shit happens, things break.

On a daily basis I deal with people who are in "outages" occuring from Weather related problems, a tree falling, someone crashing into a pedestal, or just plain ol piece of equipment dying, It takes times for things to be resolved and up and running successfully again.

They also don't comprehend that when, as that article says, 9 states go out of service, that phone system is going to be over loaded and that will crash as well.

So they can whine and bitch and moan that their service isn't working and threaten that they'll cancel, and no, the company won't fight tooooo hard to keep them. There's always going to be people swapping from a different company they had a different type of shitty service with. Its just like a game of Tennis. Back and forth till someone drops the ball.

They also don't think when they're blurting out 'i'LL CANCEL MY SERVICE ASAP AND GO TO XYZ COMPANY!!!" That the time it takes to cancel service, remove equipment, call another company, set up service, and wait to be installed and then have their network completely redone to work with the new system will take a whole hell of a lot longer than just waiting until the problem gets fixed.

sorry for going on and on.. but selfish customers are a sore spot for me (=

esp. when it's Business owners screaming asking wtf they're supposed to do.. i say, well, if it was MY business, I'd have a back up system, a redundancy network in place... just in case....cuz you never know... nothings perfect.